After-Sales &
Technical Support
Our partnership doesn't end with delivery. We ensure your chemical reactors, condensers, and heat exchangers operate at peak performance — from the first startup call through to post-warranty maintenance, years down the line.
Support Hotline
Mon – Sat · 9AM – 6PM
Have your equipment serial number and installation date ready for faster triage.
What We Cover
Support Features & Commitments
How we protect your capital equipment investment — from day one through to end-of-life maintenance.
On-Delivery Support
Connection Verification Call
Upon delivery, our engineering team initiates a setup call to coordinate with your site engineers. We guide you through mounting, piping alignment, and seal checks to ensure startup runs flawlessly.
Manufacturing Guarantee
1-Year Warranty Coverage
All custom equipment features a 1-year warranty from date of installation or 18 months from dispatch — whichever comes first — against any manufacturing or welding defects.
Performance Assurance
Troubleshooting & Site Support
In case of performance issues or process fluctuations, our technical advisors are available for remote diagnostics or on-site inspections in Ankleshwar and surrounding industrial belts.
Extended Lifecycle
Paid Post-Warranty Service
After the warranty period, we offer paid maintenance plans, onsite re-tubing, nozzle re-alignment, and certified hydrostatic testing to extend the service life of your process equipment.
Support Workflow
How a Support Case Gets Resolved
A transparent 4-step process from ticket to sign-off.
Raise a Support Request
Call or email us with your equipment serial number, installation date, and a description of the issue. We log and prioritise every ticket.
Remote Diagnostics
Our technical team reviews your operating parameters, process logs, and any photographic evidence to diagnose the root cause without delay.
Resolution — Remote or Onsite
Most issues are resolved remotely within 24 hours. If an onsite visit is required, our team schedules a site inspection within the Ankleshwar GIDC belt.
Documentation & Sign-Off
Every resolved support case is closed with a written service report, corrective action taken, and updated equipment records filed for future reference.
Response SLA: All support requests are acknowledged within 4 business hours. Remote resolutions typically close within 24 hours. Onsite visits are scheduled within 2–3 business days for Ankleshwar / Bharuch / Surat belt customers. Raise a ticket now →
Technical FAQs
Common Questions from Plant Engineers
Answers to the most frequent warranty, maintenance, and material questions we receive from process plant engineers across Gujarat's chemical and pharmaceutical clusters.
We're Here
When It Matters Most
Process downtime costs more than any repair. Our technical team is reachable directly — no ticketing queues, no call centres. Speak to an engineer who knows your equipment. Mon–Sat, 9AM–6PM IST.
Reach Us Directly
Primary Line
+91 99046 32002
Alternate Line
+91 94291 87260
Email Support
info [at] atlaschemfeb.com
Support Hours